Shipping, Cancellation, Delivery & Returns Policy
- We accept online orders through the following modes of payment:
- All credit & debit cards of Rupay, Visa, Mastercard, Amex & Diner
- Net Banking of 75+ banks
- UPI of 100+ banks & third party apps.
- Fifteen different Wallets
- EMI - cards & cardless (Lazypay)
- Buy now & pay latter (Lazypay & Ola postpaid)
- Please note that for Credit & Debit Cards you will require to submit your 16-digit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Card.
- You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.
- The Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.
- If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information:
a. Transaction Reference Number.
b. Amount debited with registered Email ID
c. Date & Time of Transaction.
- We will try to resolve your query at our earliest and not later than 48 hours of receipt of your mail.
- The shipping and handling charges are mentioned at the time of check out and consumers will know about this in an upfront & transparent manner, before making payments.
- Once your order has been confirmed and dispatched, you will receive an email with the tracking details. We usually dispatch most orders within 1-2 business days.
- The estimated delivery time may vary slightly from state to state. The days excluding Saturdays, Sundays and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to lock down because of any cause or unforeseen logistics issues.
- If you are ordering our products from a Mega Sale event, dispatches may get delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
- Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping charge if applicable only once & rest you will receive free of cost from that order.
- To ensure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to constraints on logistics due to COVID-19 or any such health hazard from time to time. In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines and request you to bear with us.
- We take extensive precautions on the packaging of product while dispatching it. We pack our products in tight boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles etc. are safely secured with additional bubble wrap.
- Please do not accept the shipment if it is tampered or damaged, return it and we will either refund it or resend you the material as per your wish.
- Orders placed on the second half of Saturday or on Sunday will be dispatched on Monday only, so expect this much delay.
- If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call at toll free number mentioned below or through email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners & give you a authentic reply.
- For all claims regarding shortages or damages must be reported to customer care within 24 hours of the order delivery. Up to three working days are required to investigate and review your request with a suitable reply.
- In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner if required and eligible after talking to customer care. We will reimburse the courier charges, either in your account or as site wide coupon.
- We are not responsible for damages post-delivery. We do not take responsibility for the misplacement or mishandling of products post-delivery.
- We reserve the right to pause deliveries to any part of the country at any time if so warranted. In such case we will try to inform you at upfront only and in case of any deviation through email or phone call and will refund you fully.
- Products with a date of expiration of below 3 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.
- Reselling is not allowed after buying from www.leefordonline.in & Resellers will not be eligible for any kind of points, coupons & offers.
- Orders once dispatched are not eligible for cancellation at all. Discount vouchers or coupons are intended for one-time use only and shall be treated as used even after you cancel the order.
- If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
- In case of an approved return from customer care or cancellation, the refund shall be initiated within 72 hours after receiving the dispatched material back subject to verification of the products and their packaging. In case if any product is tampered with will be deduced before paying back.
RETURN & EXCHANGE POLICY
- There will be no return or exchange of the product once bought.
- Return is only possible if mistakenly wrong product is dispatched or the package arrived in tampered condition or the product has short expiry i.e. of less than 3 months. If you want a refund or replacement, please send us an email with the Order number and the images of wrong product or damaged or tampered product or near expiry products to email@example.com within 24 hours of the order delivery. We would reply within two days after receipt of mail.
- Please allow us 5 to 10 days time from the day of receipt of your returned package back. We may contact you to ascertain specific thing about the product prior to issuing refund/replacement.
- You will be eligible for full or partial refund or exchange without incurring any additional charges in case of:
- Package has missing accessories.
- Damaged or soiled packing.
- Wrong product delivery.
- Expired product delivery.
- In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
- Returns will not be accepted if:
- The product is damaged.
- It is without invoice.
- It is tampered with
- It is without its original packaging.
- Please do not use the item you have raised a complaint about.
- Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
- Failure to provide adequate information about the case.
- Failure to provide snapshots of the Invoice, packet and box (if any).
- Leeford Healthcare Limited or any of its subsidiaries or channel partners will not be responsible for Damages due to neglect, improper usage or wrong application etc. & will not be covered under our Exchange/Returns Policy. Exchange of products due to allergic reactions or palatability issues is not applicable.
- Refunds will be through the payment method i.e. to cards or bank account. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund.
- In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.
NOTE TO CUSTOMERS
Fair Usage Policy
We take utmost care for a smooth user experience. However, at times we need to be stringent with our policies to serve our customers in a better way uniformally. We have noticed that although a vast majority of our customers have genuine concerns, where we are always there at upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action as deemed at their discretion.
Change of Packaging
Packaging and communications of the products at Leeford Helathcare Limited undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government regulation & notifications that keep changing from time to time. Presence and placements of symbols or stickers depicting the information regarding the product & the packaging itself may vary conforming to government rules and regulations, but please be assured that the product is authentic and un tampered which are sold through our portal.
Leeford Healthcare Limited reserve the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any prior intimation & liabilities.
For any queries feel free to reach out to our customer care team at firstname.lastname@example.org or by our Toll free phone number for Customer Care: 1800-180-2322 (from anywhere in India) & we will be happy to clarify your concerns.